As professional FTD florists, we guarantee your satisfaction with every order sent through FTD for delivery in the United States and Canada and on all FTD branded products.
We reserve artistic freedom to deliver an arrangement with a similar look and feel as necessary depending on seasonal flower availability. Due to our Canadian climate, certain flowers may not be available at the time and season of ordering. If a substitution is to be made we will use an upgraded flower, similar colour and similar look and feel!! We take great pride in all of our designs and will insure to meet and exceed your expectations.
If you are not satisfied with the purchased FTD product you must notify us within 24 hours of receipt and provide us with a photo of the flowers.